Illustration
What’s your cancellation policy?

Show Answer

We will issue a full refund for cancellations made more than 24 hours prior to your tour departure date. If the cancellation is made less than 24 hours before the tour starts, no refund will be offered. In case of a no-show or a last minute cancellation, neither the deposit or full payment will be refunded.

How fit do I need to be for the walking tour?

Show Answer

Lisbon is famous for being the City of Seven Hills. We try to use public elevators as much as possible, but it is difficult to avoid uphill walking. If you’d like to take the Lisbon City Tour by van, please contact us.

How many people will be on my tour?

Show Answer

All tours have a maximum of 8 people. Small group tours are shared, and private tours will just be you and your party.

What is the transportation like?

Show Answer

Transportation is in an air-conditioned van equipped with 8 seats.

Are children allowed on the tours?

Show Answer

If your children are younger than 5 years old, we recommend that you book a private tour for a more comfortable experience (you can get in touch with us here to organize a private tour). If you would like to take a small group tour with your child, most of our tours are suitable for children 12 and over.

Where is my pick-up location?

Show Answer

If hotel or apartment pick-up is offered for your tour, then your pick-up location should be at your accommodation. If we are unable to access/stop in your street with the van, we will arrange a convenient meeting point. We only provide pick-ups in central Lisbon hotels or short-term rentals.

Is the ticket entrance for Pena Park and Palace included?

Show Answer

The tickets for our Private Sintra Tour and Sintra Tour with Tastings include entrance to Pena Park & Palace. If you take our Sintra Small Group Tour, you have access to Pena Park and the surrounding grounds. You can opt to purchase entry to Pena Palace at the time of booking on our site or on location. However, if you choose not to enter Pena Palace, there is still plenty to see and explore!

Do you allow solo travelers?

Show Answer

Yes! If you choose a private option, your tour will be completely private with just you and your group. All of our tours require a minimum of 2 people to run; however, we welcome reservations from solo travelers (no need to purchase two tickets!). If there are fewer than two people booked on a tour, we will reschedule the tour for another day or offer you a different tour.

We’re Happy to Answer Your Questions!